These General Terms and Conditions govern the contractual relationship between the Boutique Hotel Wellenberg, operated by Christian Scotoni Unternehmungen GmbH, Niederdorfstrasse 10, CH-8001 Zurich (hereinafter “the hotel”), and the guest or organiser (hereinafter “the guest”).
They are deemed bindingly agreed upon booking or use of services. The hotel’s services include accommodation, food and beverages, events, additional services and other services.
The hotel’s house rules also apply. Should the two documents contradict each other, these terms and conditions take precedence.
The contract for hotel services is concluded as soon as the guest places a booking in writing, online or by phone and the hotel confirms it.
Changes and additions require written confirmation by the hotel.
The guest is obliged to provide complete, correct and truthful information. This includes in particular:
For corporate bookings, longer stays, group reservations or special rates, the hotel may require prepayment by bank transfer instead of or in addition to the card. If this is not made, or not made on time, there is no entitlement to accommodation.
Even with prepayment, the hotel reserves the right to request a valid credit or debit card at check-in as security for incidental and additional services.
The hotel reserves the right to carry out a pre-authorisation, not to confirm a booking without a valid card, or to cancel it if the required security is not provided.
For bookings via third parties such as Booking.com or Expedia, the terms, cancellation and payment conditions of the respective provider apply in the first instance. These terms and conditions apply in addition.
Changes to the booking — in particular to arrival and departure dates, length of stay, room category, number of guests, services, prices or cancellation conditions — can only be made via the third-party provider. They become binding on the hotel only once the provider has confirmed and transmitted them via its system.
The hotel is not obliged to accommodate change requests that are sent directly to the hotel, are not made via the third-party provider or contradict the conditions booked there.
Until a confirmed change notification is received, only the originally booked conditions apply. Additional costs, price changes, fees or differences resulting from a change are borne by the guest.
The hotel is not liable for incorrect, delayed or untransmitted changes by the third-party provider, for incorrect information given by the guest to the provider, or for deviating descriptions, promises or goodwill commitments made by the provider.
The hotel provides the agreed services at the prices applicable at the time of booking.
The tourist tax is CHF 3.50 per guest per night (as of the current date) and is charged for persons aged 12 and over. No tourist tax is charged for children under 12. The amount is set by the City of Zurich and may change.
Additional services such as minibar or guest laundry are charged separately.
The breakfast buffet is included for booked guests. For additional or external persons:
If a booking is made on the basis of an obviously incorrect or unrealistic price, the hotel is entitled to correct the contract unilaterally or to withdraw from it without giving rise to any claims for damages. The guest will be informed immediately and any payments already made will be refunded in full.
The hotel accepts no responsibility for prices, service descriptions, inclusive services, images or special commitments on booking platforms unless it has expressly confirmed them in writing.
For events, group bookings and special arrangements, a deposit or payment guarantee may be required. If the guest defaults on payment, the hotel is entitled to charge default interest at the statutory rate and to refuse further services.
Cash is generally not accepted as a means of payment. Exceptions apply to small amounts up to CHF 100.— to pay the tourist tax, to tips, and in emergencies by arrangement with and approval of the manager on duty.
All payments are made in Swiss francs. Currency conversion fees or bank charges are borne by the guest. The hotel does not charge the guest any fees for credit and debit card payments; internal transaction and processing fees are included in the total price and are not passed on.
The card used must, as a rule, be issued in the name of the arriving guest. This serves payment authorisation, the prevention of misuse and compliance with internal security requirements. Exceptions are only permitted by express agreement with the hotel, for example a corporate booking with guaranteed cost coverage, or for payment via a virtual credit card.
If a third party’s card is used, the hotel may request written proof of cost coverage or authorisation. There is no entitlement to acceptance of a card not issued in the guest’s name.
The hotel is entitled to request a valid card to secure the booking and to carry out a pre-authorisation on it. The pre-authorised amount serves as security for booked services as well as for additional costs, damage or claims under these terms. A pre-authorisation is not a charge but the temporary reservation of an amount.
It serves in particular to:
If a sufficient pre-authorisation cannot be carried out, the hotel is entitled to request alternative security or to refuse the service.
The hotel reserves the right to restrict or exclude certain means of payment depending on the type of booking, rate, length of stay or risk profile.
For bookings via third-party providers, tour operators, agencies or corporate accounts, payment may be made in full or in part via a virtual credit card provided by the respective provider. In these cases:
The hotel is not liable if the virtual card cannot be charged or cannot be charged in full, if the provider delays, restricts or revokes approval, or if the approved amount does not cover the services provided.
If the amount covered is insufficient, the hotel is entitled to invoice the difference directly to the guest or to request alternative payment or security at check-in or check-out.
Additional services, consumption, extensions of stay and damage are not covered by the virtual card payment unless expressly agreed otherwise, and must be settled by the guest on site.
To secure bookings and contractual obligations, the hotel may require a valid credit card guarantee, a deposit, prepayment or another suitable payment guarantee. By providing a credit card, the guest irrevocably authorises the hotel to carry out a pre-authorisation or to make charges on it, in particular for:
A guarantee does not replace the obligation to pay but secures the hotel’s claims. The pre-authorised amount may vary depending on the booking, length of stay and risk assessment.
If a required guarantee cannot be provided or maintained — for example due to an invalid card, insufficient funds or a chargeback — the hotel is entitled to cancel or refuse the booking, not to commence the stay or to end it early, or to request alternative guarantees and payments.
Cancellations of regular hotel bookings are subject to a charge unless otherwise agreed or mandatorily required by law. In the event of non-arrival without timely cancellation, the first night is usually charged.
For event bookings, the conditions set out in the contract or event confirmation apply. For bookings via third-party providers, their cancellation and payment conditions apply in the first instance.
The hotel reception is staffed around the clock. The guest can therefore arrive and check in at any time of day or night.
The room is available from 3:00 pm on the day of arrival (hotel local time). Access to the room before this time cannot be guaranteed; it depends on availability and may be subject to a charge.
At check-in, the guest is obliged to:
At check-in, the guest is obliged to complete and sign the registration form required under Swiss registration and police regulations fully, correctly and truthfully. Check-in may be refused without a properly completed registration form.
The registration requirement differs from canton to canton. The registration form used by the hotel complies with the current requirements of the Canton of Zurich. Mandatory and voluntary details are marked on the form.
There is no entitlement to room access before 3:00 pm or to use of the room after 12:00 noon. Both are voluntary additional services of the hotel, granted subject to availability and by prior arrangement. The hotel may refuse them for operational, organisational or occupancy reasons without giving reasons.
If the guest uses the room before the arrival time or after the departure time without the hotel’s express consent, the hotel is entitled to charge the above amounts or an additional night according to the current price list.
Luggage stored before check-in or after check-out is kept at the guest’s own risk. The hotel’s liability is excluded to the extent permitted by law.
The room must be vacated by 12:00 noon on the day of departure (hotel local time). At check-out, all outstanding services and additional costs must be settled and all keys, cards and access media returned.
If the room is left without proper check-out or personal belongings are left behind, the hotel is entitled to clear the room and to store or dispose of the items in accordance with the statutory provisions.
Additional persons cannot be accommodated in all room categories. An extra bed is provided only upon prior request, subject to availability and confirmation by the hotel; there is no entitlement to one.
Proof of a young child’s age lies with the guest. It is only requested if the age is obviously in question.
Assistance and guide dogs are welcome throughout the hotel. They are not considered pets but aids for the guest. Bringing them is free of charge, requires no approval and is not subject to any fee.
So that the hotel can prepare for the stay accordingly, we ask you to let us know when booking. Failure to do so does not affect the right to bring the dog.
Pets are generally not permitted. Exceptions require the hotel’s prior written consent and are charged at CHF 25.— per animal per night.
The hotel room may be used exclusively for accommodation purposes and exclusively by the guests listed on the registration form. Any other use is only permitted with the hotel’s express prior consent.
In the event of use in breach of contract, the hotel is entitled to end the stay with immediate effect, to refuse access to the room and to invoice additional costs, damage or expenses. There is no entitlement to a refund in these cases.
The guest shows consideration for other guests, staff and the proper running of the hotel and complies with the house rules and the safety, fire and conduct regulations.
The following are prohibited in particular:
In the event of violations, the hotel may at its own discretion issue a warning, end the stay immediately without entitlement to a refund, impose a ban from the premises, claim damages or call in security services and the authorities.
Objective and truthful reviews are permitted and respected by the hotel.
Any form of abusive influence is not permitted, in particular where guests threaten negative reviews, hold out the prospect of or withhold reviews, or use them as leverage to force discounts, refunds, upgrades or other benefits to which they are not entitled.
In these cases, the hotel reserves the right to refuse goodwill gestures, to end the stay early and, in extreme cases, to take civil or criminal action.
The hotel may withdraw from the contract at any time and without liability for damages if there is an objectively justified reason. This is the case in particular if:
In the event of a justified withdrawal, the hotel may charge for services already provided, costs incurred and retained deposits. Further claims for damages by the hotel remain reserved; claims by the guest as a result of a justified withdrawal are excluded.
If performance of the contractual services becomes wholly or partly impossible, unreasonable or considerably more difficult due to force majeure, the hotel is released from its obligation to perform for the duration and extent of the impairment. Claims by the guest for damages or price reduction are excluded.
Payments already made for services not provided will, at the hotel’s discretion, be refunded or credited towards a future booking within a period set by the hotel. For bookings via third-party providers, any commission charged to the hotel by the provider will be deducted from the credit.
Further claims, in particular for consequential damage, loss of profit, travel or cancellation costs, are excluded. Expenses already incurred by the hotel may be deducted from the refund amount.
Goodwill gestures by the hotel are made purely voluntarily, without acknowledgement of any legal obligation and without prejudice for future cases. The guest has no entitlement to goodwill, either in principle or in amount. Even goodwill gestures granted repeatedly or without reservation do not establish any entitlement for future bookings or stays.
The hotel is liable for damage caused by intentional or grossly negligent conduct of the hotel or its legal representatives. For damage resulting from slight negligence, it is only liable in the event of a breach of an essential contractual obligation and, in that case, limited to the typical, foreseeable damage.
Liability for indirect damage, consequential damage, loss of profit, non-material damage and pure financial loss is excluded. To the extent permitted by law, liability is limited in amount to the total amount of the services booked and paid for.
The hotel is not liable for items brought in — in particular cash, jewellery, valuables, documents and electronic devices — unless they have been properly deposited in the hotel safe. There is no liability for the guest’s vehicles or their contents.
Any liability for disruptions to services as a result of force majeure, official orders, technical faults, power or IT outages, strikes or events beyond the hotel’s control is excluded. Mandatory statutory liability provisions, in particular for personal injury, remain reserved.
The guest is fully liable for damage, loss and impairment caused intentionally or negligently by the guest, their fellow travellers, visitors, auxiliaries or third parties invited by them to the hotel, its premises, facilities, furniture, technical installations or other property of the hotel.
The guest is also liable for excessive wear and tear, soiling, breaches of the house rules, and for damage and costs resulting from inappropriate behaviour or disregard of safety, fire and conduct regulations. Any additional costs incurred by the hotel as a result — for cleaning, repairs, replacements, security or police call-outs, administrative expenses, loss of revenue or third-party claims — must be reimbursed in full.
The hotel may offset claims for damages against payments already made, deposits or credit card guarantees. Irrespective of this, the following amounts may be charged:
The hotel’s separately agreed conditions also apply to events and conferences.
Changes to the number of participants, schedule, technical requirements or programme must be notified in writing within the deadlines set out in the event contract. If a reduction in the number of participants is not reported in time, the hotel may charge the additional costs on the basis of the original figure.
The hotel processes the guest’s personal data in accordance with the applicable data protection provisions, in particular the Swiss Federal Act on Data Protection and, where applicable, the General Data Protection Regulation. Processing takes place in particular for the following purposes:
Data is only passed on to third parties to the extent necessary to perform the contract or where there is a legal obligation — for example to booking platforms, payment service providers, IT service providers, authorities and insurers. The hotel records and stores booking, stay and communication data in its systems.
Video surveillance in publicly accessible areas is carried out exclusively for security and evidential purposes within the limits permitted by law.
Further information on data processing, the guest’s rights of access, correction and deletion, and contact points can be found in the hotel’s separate privacy policy, available on the website.
If individual provisions of these terms and conditions are wholly or partly invalid, void or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the original in a legally permissible manner. The same applies to gaps in the contract.
Swiss law applies exclusively. The place of jurisdiction is the registered office of the hotel. These terms and conditions are based in particular on the Swiss Code of Obligations, the Civil Code, the Federal Act on Data Protection and the applicable cantonal and municipal regulations. In case of discrepancies between language versions, the German version prevails.
Hotel Wellenberg is operated and represented by Christian Scotoni Unternehmungen GmbH, Niederdorfstrasse 10, CH-8001 Zurich. The account is held in the name of Christian Scotoni Unternehmungen GmbH. For prepayments, please state the booking or reservation number as the payment reference.
2026 edition · valid from 1 October 2026 · replaces the version of 30 January 2026